Last updated: October 9, 2026
Every shirt we sell is printed for your order. Nothing is made in advance and nothing sits in a warehouse, which is what lets us offer a large range of designs without holding stock. It also shapes this policy, so it is worth two minutes of your time before you order.
The short version
- If something arrives misprinted, damaged or defective, we fix it free. You keep the original — there is nothing to post back.
- If your parcel is lost in transit, we reprint or refund it free.
- We cannot accept returns or exchanges for the wrong size, or for a change of mind, because a printed shirt cannot go back into stock. If you ordered the wrong size, we will reprint it in another size for $20 — that is what it costs us to make and ship a replacement.
- Contact us before doing anything. One email usually settles it the same day.
Misprinted, damaged or defective items
If your order arrives with a printing fault, physical damage, or a defect in the garment, email us within 4 weeks of delivery at support@freshshirts.com with:
- your order number;
- a photograph of the problem; and
- a photograph of the printed label inside the garment’s neck or side seam.
We will reprint and reship the item free of charge, or refund it in full, whichever you prefer. You do not need to return the item and you do not need to pay for anything. Where the fault is ours, it is covered at our expense — that includes the cost of getting the replacement to you.
Please do not throw the item away until we have confirmed the claim, in case we need another photograph.
Parcels lost in transit
If tracking shows your parcel has not arrived, email us no later than 4 weeks after the estimated delivery date. We will reprint and reship your order, or refund it in full, at no cost to you.
If tracking shows the parcel was delivered but you cannot find it, tell us anyway. We will help you chase the carrier, and we would rather sort it out with you than have you out of pocket.
Wrong size, or a change of mind
We cannot accept a return or offer a free exchange in these cases. A shirt printed with your chosen design cannot be put back into stock or sold to anyone else, so a free exchange would mean producing and shipping two garments and keeping neither.
What we offer instead: we will reprint the same design in a different size for $20, including shipping. That covers the garment, the printing and the postage. Email us within 4 weeks of delivery and we will send you a link to pay.
If you are unsure which size to order, check our size chart — it lists the measurements for every size, and the quickest way to get it right is to measure a shirt you already own. Still not sure, email us before you buy and we will go through it with you.
Changing or cancelling an order
Printing often begins within a few hours of an order being placed, and once a garment has been printed it cannot be cancelled. If you need to change a size, a design or a delivery address, email us immediately and we will stop the order if it has not yet reached the press. If it has, we will tell you straight away rather than leave you waiting.
How refunds are issued
Approved refunds go back to the card or payment method you originally used. We issue them as soon as a claim is approved; how quickly the money appears is up to your bank, and is typically five to ten business days. We do not issue store credit unless you ask for it.
Where we ship
We sell and ship within the United States only. We do not currently ship internationally, so no international returns or customs charges arise.
Questions, and claims
Everything above runs through one address: support@freshshirts.com. Include your order number and we will come back to you.
If you are ever unhappy with how a claim has been handled, reply and say so plainly. We would far rather fix a problem directly than have you dispute a charge with your bank, and a reasonable claim will not be argued with.
Nothing in this policy affects the rights you have under applicable consumer protection law.
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